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Job opening: Technical Support Specialist (Middle East)

Come join our Middle East division! We are looking for a Technical Support Specialist who will work closely with Hydraloop partners and business customers.


Hydraloop smart home solutions are essential for eco-living and offer sustainable living without compromise on the quality of life. The unique and patented game-changing water treatment technology ensures clean, clear, and safe water to reuse again, all within the home. With Hydraloop’s turnkey products you can continue life as usual, without exhausting our earth's resources or losing comfort.

After years of working behind the scenes on the further development of its patented technology, Hydraloop is now in the spotlight. Our mission is to make a serious contribution to one of humanity's greatest challenges: drastically reducing the use of drinking water. However, as grand as our mission is, our employees are down-to-earth and humble. We are a compact, fast-growing team that works closely together within a vibrant environment that is in full development world-wide in which we encourage plenty of room for input from all colleagues.


​Find out more: www.hydraloop.com

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DESCRIPTION


At Hydraloop we have a vision that in 10 years’ time no building will be built without its own greywater recycling system. We believe water recycling should become a standard item in every single home and building, just like climate control, solar panels, or a heat pump.

To assist us in delivering the vision and the highest level of technical support, we are looking for a colleague who has plenty of experience in setting up and providing technical support for equipment or machines. The position is based in Sharjah, UAE.


SPECIFIC RESPONSIBILITIES


Your specific responsibilities will be directed by the Hydraloop Middle East Managing Director and will include but not be limited to:

  • Technical and substantive assessment of project applications

  • Assist in the set up of online training materials for our Middle East partner network

  • Certification of partners

  • Feedback practical experience to colleagues who are working on the product development

  • Contact with partners and large customers, especially via email and video calling. In the post-corona era also possible (short) business trips

  • Lead technical presentation for channel partner recruiting and training events

  • Ability to participate in field installations as necessary to support channel partners

  • Strong project management experience with the ability to work independently and multi-task

What we are looking for:

  • Experience in the installation or support of technical equipment or machines: preferably both hands-on and involved in organizing them

  • Affinity with the digital world, and hopefully also experience how we can use digital channels to properly arrange technical support

  • Positive attitude, 'self-starter' and enterprising